CANCELLATION AND RETURN POLICY:
- ELIAN STATEMENT OF INTENT:
- We endeavour to make sure the correct products reach you in time and in the right conditions for you to use them
- However, it may be that our service levels are not met in certain cases, for which we have designed a simple Sales Return and Cancellation Policy
- Cancellation: If the Order has not been dispatched from the Warehouse
- Return: If the Order has been dispatched from the Warehouse
- Late: If the Order reaches you outside of the promised lead time window
- We understand the criticality and sensitive nature of the products we deliver, and therefore, give you the assurance that you will have our full support
Once the order has been made for product and it is confirmed at our end, no amount shall be refunded, in the event of a cancellation. However, in certain circumstances, the Company at its discretion shall permit a refund of the full or partial amount. The decision of the Company shall be final in such cases.
- In case you have changed your mind and wish to cancel an order, so long as it has not been dispatched from the warehouse, you may do so for free.
- You can check the status of your order and choose to cancel it here.
- If you have paid using the Payment Gateway, the money will be remitted back to you in X business days.
- If you do not receive the money in the bank account from which you transacted, within X business days, please get in touch with us at +91 9619633611.
- If you have selected COD as your method of payment, no problem!
We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Elian Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that Elian will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.
We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 20% restocking charge, ONLY if you notify us within 30 working days of receipt.
Order Return Policy:
- Kindly get in touch with us at +91 9619633611 immediately, and our Call Centre Support Staff will be happy to help out.
- A Support Ticket will be raised in our system, and the number of that support ticket will be emailed to you.
- We endeavour to resolve all support tickets within 48 Hours of them being raised. If your support ticket has not been resolved in 48 Hours, please let us know here.
Return Policy Exceptions:
Please note that Elian reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as:
"Note: This item cannot be returned for a refund or exchange."